Make a Warranty Claim

Gadgetag guarantees your satisfaction with your purchase, so we offer 90-Day limited warranty for all electronic devices of the delivery date based on tracking number.

In most cases, technical issues can be solved through remote troubleshooting. Please Contact us for all technical issues before sending your device in under warranty. If your issue cannot be solved remotely or in the event you’d like to return an item, surely we can help!

First, make sure your device has:

  • NO removed or tampered warranty seals
  • NO liquid damage
  • NO physical damage
  • NO lockouts resulting from long-outstanding phone bills
  • NO account lock (such as iCloud or Google account) and NO screen lock (such as screen password, pattern, passcode, etc)
  • Device has not been reported as lost or stolen.

If your phone does not have any of the above, then your phone is eligible for return. If you are not aware of our warranty policy or you do not know how to return, please refer to Warranty Policy & Claim Process to check our warranty policy and claim process. Unfortunately, we do not offer exchanges.

If you would like to make a warranty claim, please Contact us during the warranty period to request a return. Please make sure the device is eligible for return before you claim warranty.