What does new condition, excellent condition, very good condition, good condition and fair condition mean?

We use these terms to describe the cosmetic condition of the devices we sell. Regardless of cosmetic condition, all device are guaranteed to be 100% functional.

New -  Unopened, brand-new device.

Excellent -  There are no scratches, shadows, dents or marks on the screen, body or back of the device. Close to the condition of a brand-new device.

Very Good -  There are minimal signs of wear, minor scratches and marks on the screen, body or back of the device. 

Good - There are a normal signs of wear, noticeable scratches, dents and marks on the screen, body or back of the device.

Fair - There are fair signs of wear, noticeable scratches, dents, marks, visible cosmetic imperfection such as burn in marks on the screen, body or back of the device. 

How to Place an Order

To place an order, first navigate to the product you’re interested in. This can be done in several ways: either by searching for the product by name in the search bar near the top right of every page, browsing for a suitable product through the Featured Collections and Featured Items sections on the homepage, or clicking on the Shop Cell Phones/Shop Accessories in the top navigation bar and filtering for the desired product from there.

Accepted Payment Methods

At the moment, Gadgetag only accepts payments through PayPal. At the payment step of your order, you will be taken to PayPal’s secure payment page to complete your order. If you already have a PayPal account, you can sign in and pay through your account. If you do not have PayPal account, no worries at all because PayPal also offers guest checkouts without an account. Supported cards include Visa, Mastercard, American Express, Discover, JCB, Diner’s Club, and EnRoute. Debit cards with a Visa or Mastercard logo are also supported, and are treated as normal credit cards.

How to Track My Order

To track your order, refer to the tracking number sent to you in your shipping confirmation email. This email is automatically sent to your email on file when we ship out an order. Simply enter that number below and click Track to see where your order is!

Making a Warranty Claim

Gadgetag guarantees your satisfaction with your purchase, so we offer 90-Day limited warranty for all electronic devices of the delivery date based on tracking number.

In most cases, technical issues can be solved through remote troubleshooting. Please Contact us for all technical issues before sending your device in under warranty. If your issue cannot be solved remotely or in the event you’d like to return an item, surely we can help!

First, make sure your device has:

  • NO removed or tampered warranty seals
  • NO liquid damage
  • NO physical damage
  • NO lockouts resulting from long-outstanding phone bills
  • NO account lock (such as iCloud or Google account) and NO screen lock (such as screen password, pattern, passcode, etc)
  • Device has not been reported as lost or stolen.

If your phone does not have any of the above, then your phone is eligible for return. If you are not aware of our warranty policy or you do not know how to return, please refer to Warranty Policy & Claim Process to check our warranty policy and claim process. Unfortunately, we do not offer exchanges.

If you would like to make a warranty claim, please Contact us during the warranty period to request a return. Please make sure the device is eligible for return before you claim warranty. 

Wholesale Inquiries

To prevent fraudulent purchases, there is a 2-device-per-order purchasing limit on all electronic devices sold by Gadgetag. If you would like to apply as a wholesaler, please 

Contact us directly with the subject line “Wholesaler Application”.