Shopping FAQs

How do I place an order?

Please refer to our How to Place an Order for details.

Why is there a 2 per order limit on electronic devices?

By limiting the number of devices per order, we actively prevent and minimize fraudulent orders, thus keeping prices to you low.

If you’re interested in becoming a wholesaler of our devices, please see Wholesale Inquiries.

When will I be charged?

Your provided payment method will be charged once you confirm and place your order.

What currency do you charge in? 

All transactions are processed in Canadian dollars. 

By other currency, PayPal will display the total amount charged to your credit card in your native currency when checking out. Final total charged to your credit card may be slightly different due to conversion rates.

Are all Gadgetag‘s cell phones unlocked? Does this mean the phones will work with all carriers?

Our devices are all tested and unlocked. While all our cell phones are unlocked, this does not mean they are compatible with all carriers. Besides unlocking, carrier compatibility also depends on the cell phone’s native supported frequencies, mobile operator and your location. 

Please refer to Network Compatibility tab of the models you are interested in for more details, and contact your carrier to check compatibility in your region.

Is shopping with Gadgetag secure?

We understand security is a major concern for all online shoppers. While online shopping can be fraught with peril, we aim to make your shopping experience at Gadgetag as safe and as secure as possible. 

Please see our Secure Shopping and Privacy Policy for more information.

Is all Gadgetag‘s merchandise available to purchase online?

Gadgetag is backed by one of Canada’s most established repairs, refurbishment, and distribution firms. As such, we have access to a vast selection of refurbished cell phones, both latest versions and legacy models. We are constantly adding new products to our site, but if the model you’re looking for isn’t on our site, you can Contact us to see if we have it in stock.

Help! I made a wrong order! Can I cancel it?

All UNSHIPPED orders can be cancelled without any charge. Unfortunately, shipped orders cannot be cancelled any more.

What kinds of warranty is offered? How can I return?

We offer 1-YEAR limited warranty for electronic devices. For more details, please refer to the Warranty Policy & Claim Process section.